Shipping Policy

Every order is checked and packed by hand before it leaves us. Here's exactly what to expect.

Processing time

Orders are prepared and dispatched within 2–3 business days. Personalised and engraved pieces take a little longer - please allow 3–5 business days for production, as each one is made to your specification.

You'll receive a confirmation email with tracking as soon as your parcel is on its way.

Delivery times

Delivery estimates below run from dispatch, not from the moment you order.

These are estimates rather than guarantees. Customs processing, peak periods and carrier delays can add time, and we'd rather set an honest expectation than an optimistic one.

Shipping rates

Free shipping applies automatically at checkout once your order total reaches the threshold. Promotional free-shipping codes, where offered, are applied at checkout and follow the terms stated with the promotion.

Tracking

Your tracking number is issued at dispatch. It's normal for tracking to show little or no movement for the first 2–3 days while the parcel is scanned into the network, and for there to be a quiet stretch mid-journey while it's in transit between countries. This isn't a sign anything has gone wrong.

If your tracking hasn't updated in more than 10 business days, email us at hello@bloomwithinjewellery.com and we'll chase it with the carrier.

Customs, duties and taxes

Australian prices include GST - the price you see is the price you pay, with nothing further to settle on delivery.

For international orders, import duties, taxes and customs handling fees may be charged by the destination country. These are set by your local authorities and are not collected by us. Where they apply, they're payable by the recipient. Thresholds vary by country, so if you'd like to know where your destination sits, we're happy to point you in the right direction before you order.

Incorrect addresses

Please check your delivery address carefully at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll correct it if the parcel hasn't yet been dispatched. Parcels returned to us because of an incomplete or incorrect address can be resent at the cost of reshipping.

Lost or undelivered parcels

If tracking shows your parcel as delivered but it hasn't reached you, or if it stops updating for an extended period, get in touch. We'll open an investigation with the carrier and either resend your order or refund it in full. Chasing the carrier is our job, not yours.

Where we ship

We currently ship to Australia, New Zealand, the United States, Canada, the United Kingdom and selected European countries. If your country isn't showing at checkout, email us — we're expanding as we grow, and it helps to know where you are.

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Any questions about your delivery? Email hello@bloomwithinjewellery.com — a real person